Long wait times

This app is a nice concept but the execution leaves much to be desired. At times it takes over an hour just for the order to be assigned a driver. When this happens, there are no updates or apologies for the wait. Other times, the app cannot track the food because the restaurant uses its own delivery people. This is fine, but its misleading when OrderUp takes your money and has no accountability for the delivery process. This service could be greatly improved with better communication and accountability when issues arise.

Da-rel about OrderUp - Food Delivery, v2.1.3